Refund Policy
Last updated: 5 August 2026
This policy explains when refunds are available for online courses purchased from 3rd Eye Australia Pty Ltd (ABN 27 158 281 193). It sits alongside — and does not limit — your rights under the Australian Consumer Law.
1. Course fees
All course fees are shown in Australian Dollars (AUD) and include GST. Fees are payable in full at the time of enrolment. The specific course price, inclusions, and any additional charges are shown on the course page and again at checkout before payment.
2. Change of mind — 7 day cooling off
If you change your mind, you may request a full refund within 7 days of enrolment provided you have not started the course (that is, you have not opened any lesson or attempted an assessment). Once course content has been accessed, change-of-mind refunds are no longer available, as the course material has been delivered.
3. Circumstances where refunds are provided
| Reason | Refund |
|---|---|
| Duplicate purchase of the same course | Full refund of the duplicate |
| Course withdrawn by 3rd Eye Australia before you complete it | Pro-rata refund of unused portion, or full refund if not started |
| Serious illness, bereavement or other exceptional circumstances (supporting evidence required) | At our discretion — full or partial refund, or transfer to another course |
| Technical fault on our platform that prevents completion and cannot reasonably be resolved | Full refund, or transfer to another course |
| Change of mind after course content has been accessed | No refund |
| Failure to complete a course within its access period for reasons within your control | No refund |
| Cancellation of enrolment due to breach of terms (e.g. account sharing, cheating) | No refund |
4. Circumstances beyond our control
We are not required to refund fees where a course is delayed, interrupted or affected by events beyond our reasonable control — for example, internet outages on your side, changes in law, industrial action, severe weather, epidemics or other force majeure events. Where such events affect our platform, we will do our best to restore access or offer a reasonable alternative.
5. How to request a refund
Send a written request to admin@3rdeyeaustralia.com.au within 14 days of the event you are claiming for. Please include:
- Full name and contact details;
- Email address used to enrol;
- Course name and date of purchase;
- Reason for the refund request;
- Supporting evidence (if applicable — for example, a medical certificate).
6. How refunds are processed
- Approved refunds are typically processed within 14 business days of approval.
- Refunds are made to the original payment method.
- Where a refund is approved, access to the associated course will be removed and any certificate issued in error will be revoked.
7. Transfers and substitutions
Enrolments are personal to the student who purchased them and cannot be transferred to another person. Where you cannot complete a course you enrolled in, we may (at our discretion) transfer your enrolment to a different course of equal or lesser value.
8. Consumer guarantees
Nothing in this policy excludes any consumer guarantee, right or remedy under the Australian Consumer Law. If our courses do not meet a consumer guarantee, you may be entitled to a remedy under that law in addition to what is set out here.
9. Contact
3rd Eye Australia Pty Ltd — ABN 27 158 281 193
Email: admin@3rdeyeaustralia.com.au