FAQ & learner support
Common questions about enrolling, studying and getting your certificate with 3rd Eye Australia.
Meet AVA, your personal learning tutor
AVA is available 24/7 to help you build confidence, understand course content and prepare for your training.
You can ask AVA to:
- Explain workplace safety concepts in plain English.
- Break down difficult terminology.
- Create practice questions and quizzes.
- Give real Australian workplace examples.
- Help you revise before assessments.
- Translate explanations into simpler language.
- Answer in your own language — 17 languages supported — while keeping Australian safety terms in English so you learn them too.
AVA is designed to support your learning and guide you through your training journey.
AVA Premium Learning Support is an optional membership you can add from My learning.
Who do I enrol with?
Enrolment is with 3rd Eye Australia Pty Ltd (ABN 27 158 281 193). Your receipt, certificate and all course access sit under that entity.
How do I get help while I'm studying?
Every course page has a Course Q&A written by our trainers, and you can email admin@3rdeyeaustralia.com.au any time. For personal, on-demand tutoring you can add AVA Premium Learning Support from your dashboard — see the AVA section below.
What is AVA Premium Learning Support?
AVA is your personal learning tutor. She's an optional membership you can add on top of your course enrolment, available 24/7 to explain concepts, break down terminology and help you revise. AVA never gives you assessment answers and never issues certificates — she helps you understand the material yourself.
What if AVA can't solve it?
For refunds, invoices, account problems, assessment decisions or workplace-specific requirements, email admin@3rdeyeaustralia.com.au and your trainer will help.
What do I need to complete a course?
A computer, smartphone, tablet or other device with internet access. That's it — everything runs in your browser.
Do I have to finish in one sitting?
No. Courses are self-paced and your progress is saved automatically, so you can come back over multiple sessions.
What score do I need to pass?
You need 100% on every assessment. If you get a question wrong you only redo the questions you missed — not the whole test — and you can review the slides while you answer.
When do I get my certificate?
Your certificate is issued automatically once every lesson is complete (including any practical evidence a trainer needs to mark). You can view, print or save it as a PDF from My learning. Each certificate carries a unique serial number for auditing.
Are these courses nationally recognised?
Our online courses are non-accredited training. Many are aligned with units of competency, Australian Standards or codes of practice — where they are, that alignment is listed on the course page and printed on the certificate. For accredited training we partner with RTO 32485 Halo Nation Training Pty Ltd.
Can I use this for professional development?
Yes. Certificates show the course, completion date and duration, which is what most employers and CPD logs need.
What's your refund policy?
See our full Refund Policy. In short: a full refund within 7 days if you haven't started the course, plus refunds for duplicate purchases, withdrawn courses and platform faults.
Can I train my whole team?
Yes — courses are sold per student enrolment, and we can build a custom worker or contractor induction hosted on our platform. Get in touch to talk it through.
Still need a hand?
Enrolment is with 3rd Eye Australia Pty Ltd (ABN 27 158 281 193). For refunds, invoices or anything Ava can't solve, contact admin@3rdeyeaustralia.com.au.